SERVICE
After-sales service
Attaching photos or video to your service request lets us respond faster. A detailed description of the defect also helps.
[01]SERVICE POLICY
Service terms
[01]
Free service
Defects arising within the warranty period (3 years from installation) are repaired free of charge.
[02]
Chargeable service
Chargeable service — after the warranty period, or in the following cases even within it:
- Damage suspected to result from improper handling by the user
- Failures unrelated to our manufacturing process
- Failures caused by unauthorised modification or repair
- Failures caused by storage or use in conditions beyond our design envelope
- Failures caused by fire, flood, earthquake or other natural disaster
- Failures due to the product reaching end of life after long service
- Failures caused by debris inside the piping
[02]REQUEST
Service request
Tell us the symptom, when it was installed and where the site is — it speeds up scheduling.